Delete your Yoon account

This is the fastest path and works whether you signed in with email/password, Google, or Apple. Open the Yoon app and follow these steps:

• Open the Settings tab from the bottom tab bar, then tap your profile card at the top.
• Tap "Account settings".
• Scroll to the "Danger zone" section at the bottom and tap "Delete account".
• Read the on-screen warning and type DELETE in capital letters to confirm.
• If your account uses a password, re-enter it. If you signed in with Google or Apple and never set a password, no password is needed.
• Tap "Delete my account" to schedule deletion.

Your account will be scheduled for permanent deletion 30 days later. You will be signed out of every device immediately. If you signed in with Apple, we also ask Apple to remove this app from your Apple ID's "Apps Using Apple ID" list.

If you drive with Yoon Pro, you can delete the same account from there. You cannot delete your account while a trip is in progress — finish or cancel it first.

• Open the Profile tab from the bottom tab bar.
• Scroll to the bottom of the list and tap "Delete account".
• Read the on-screen warning and type the confirmation word shown (DELETE in English) in capital letters.
• If your account uses a password, re-enter it. If you signed in with Google or Apple and never set a password, no password is needed.
• Tap "Delete my account" to schedule deletion.

Your account — including your driver profile — is scheduled for permanent deletion 30 days later, and you are signed out of every device immediately. You also go offline, so no further ride requests are sent to you.

If you have lost access to your account and cannot use the in-app flow, send us an email and we will process the deletion manually:

• Email: contact@oolelmaps.com
• Subject: "Delete my Yoon account"
• From: the email address associated with your account.
• Include any other information you remember (phone number, full name) to help us locate the account.

We will reply within 14 days to confirm the deletion. If we cannot verify ownership of the account, we may ask for additional information.

• Open Settings, tap your profile, then tap "Saved".
• Open a list to remove a saved place from it.
• To remove an entire list, open the list and use its menu to delete it.

The favorite is removed immediately from your account on the server and across all your devices. No retention period applies.

• Open Settings, tap your profile, then tap "Saved" → "Saved trips".
• Remove the saved trip you no longer want.

The saved route is removed immediately. No retention period applies.

• Open the place you reviewed.
• Scroll to your review and use the menu to delete it.

The review and any photos you attached are removed immediately and are no longer associated with your account or visible to other users.

• Open the menu and go to the Reports section.
• Tap a report, then tap Delete.

The report is removed immediately. Anonymized aggregate counts may persist in our moderation statistics but no longer identify you.

• Open the menu and go to My businesses.
• Open a listing and use the menu to delete the entire listing, or open Photos and delete an individual photo.

Deleting a listing removes its name, description, contact information, opening hours, photos and any reviews left on it. Deletions are immediate.

• Recent searches: tap the search bar, then tap "Clear" next to "Recent Searches".
• Recent routes: open directions, then tap "Clear" above your recent routes.

Search history and recent-routes history are stored locally on the device and are cleared immediately. They are not synchronized to our servers, so no server-side deletion is required.

• Open Settings, tap your profile card, then tap "Account settings".
• Edit individual fields, or leave a field empty (where allowed) to remove its value.

Profile edits take effect immediately. The email address used for sign-in cannot be cleared while the account exists; to remove it, use the account deletion flow described in Section 1.

• Open Settings, tap your profile, then Account settings → "My address numbers".
• Make a link private, or remove it.

A removed link stops working immediately; it is kept, inactive, for audit until your account is deleted.

• Open Settings, tap your profile, then Account settings → Privacy.
• Turn off "Let people who have my number find me" and/or "Show when I'm online".

The change takes effect immediately. Your last-active time is no longer shown to anyone.

• Open Carpool from the Home screen, then tap "My alerts".
• Tap "Manage alerts", then delete the alert you no longer want and confirm.

The alert is removed immediately and you stop being notified about it. Your published trips and your bookings are not affected; to cancel one, open it from "My carpool trips".

Unlike the other paths in this section, two of these steps take an item out of view rather than delete it; each line says what stays until you delete your account.

• Listings: open My listings (in your profile, or from the real estate map), open a listing, and take it down. It leaves the map, search and its web page at once; it stays in your archive, with its photos, until you delete your account.
• Saved listings: open the listing and remove it from your saved listings. It is deleted at once.
• Visit requests: open My visits and cancel the request. The poster is told; the request stays in your visit history until you delete your account.

Your verification application, if you made one, and the documents you sent with it are deleted together with your account.

If you are a broker in an agency's team, the agency listings you hold, and their photos, are not deleted with your account: they stay with the agency. When you request deletion, you leave the team and these listings move to the agency's manager at that moment, in the state they are in: a listing that is online stays online. Keeping your account afterwards does not bring you back to the team. The listings you posted before joining are yours and are handled as described above. If you are the manager of an agency, the team ends when you request deletion: the listings you hold, including those that came to you from brokers who left the team, are hidden and deleted with your account, and each broker of the team keeps the listings they hold, as ordinary listings of their own. To keep a listing online, hand it to a broker of the team before you request deletion.

Requests, rentals, reviews, and reports in car rental cannot be deleted on their own: the steps below close an item rather than delete it, and each line says what stays until you delete your account. What deleting your account does is set out after them.

• Requests and rentals: open My rentals in your profile, open the request or the rental, and withdraw the request, or cancel the rental before the pick-up time. The agency is told; the request or rental stays in My rentals until you delete your account.
• Cars: open My agency in your profile (car rental's, next to My rentals; real estate's is in the real estate menu), open a car, and take it down. It leaves search and its web page at once, its open requests are declined and its upcoming bookings cancelled, each renter being told; it stays in the agency's cars with its photos, and its papers are kept until the manager's account is deleted.
• Team: a team member can leave the team from My agency, and the manager can remove a member. The agency's cars, requests, and bookings stay with the agency.

When you request deletion: your open requests are withdrawn and your confirmed rentals that have not started are cancelled, and each agency is told; a rental already under way runs on. If you are on an agency's team, you leave it and its manager is told. If you manage an agency, it closes: its team members leave the team and are told, its waiting invitations are cancelled, its open requests are declined and its rentals that have not started are cancelled, each renter being told, and its cars leave search. The invitations waiting for you are cancelled. Keeping your account afterwards does not bring any of this back.

When the deletion is carried out: your rentals as a renter, past ones and any still under way included, are deleted with the reviews on them, and agencies no longer see them. The reviews you wrote or received are deleted, including those you wrote about renters for an agency, and so is any car-rental suspension. The reports you filed stay with our moderators, without your name or note; reports about you are deleted. If you managed an agency, its documents and its cars' registration cards and insurance certificates are deleted and its contact number is erased; its name and logo, its cars with their photos, its bookings, and the reviews its renters wrote about it stay so that its renters keep their history, but the agency and its cars no longer appear in search or on their pages.

The following data is permanently deleted at the end of the 30-day window:

• Your account profile (full name, email, phone number, profile picture, password hash, language and display preferences).
• Your saved places and favorite lists.
• Your saved routes and trip history.
• Your search history and navigation history.
• Your reviews, ratings and reports submitted via the app.
• Your suggested edits on addresses and places.
• Your driver profile (Yoon Pro): driving-licence number, vehicle details, the identity, licence, registration, insurance, and road-tax sticker documents and vehicle photo you uploaded, and your face-check photos.
• Your verified phone numbers and the addresses or locations linked to them.
• The photos and voice notes you sent in Messages and in ride chats, and your support conversations with our team, including their photos and voice notes.
• Your top-up receipts, and the phone number and note you gave with a top-up claim.
• Your notification history, the devices registered for push notifications, the phones registered to ring for calls, your online status, and your live-location shares with groups.
• Your wallet balance in Yoon and Yoon Pro: any credit left is lost, so to ask for your money back, contact support before the 30-day window ends. The link between you and your past trips as a rider or a driver is deleted too.
• Your carpool alerts, the reviews you wrote and received on carpool trips, the carpool reports you filed, and any carpool suspension record.
• The vehicle details, notes, cancellation reasons, meeting-point labels, and booking messages you typed on carpool trips and bookings.
• Your real estate listings and their photos, your saved listings, and your visit requests. This includes the listings you hold as the manager of an agency, but not the agency listings you hold as a broker in an agency's team: they and their photos stay with the agency (see section 2.11).
• Your broker or agency verification application, with the identity and company documents you sent.
• Your car-rental requests and rentals, the reviews you wrote and received in car rental, and any car-rental suspension record; and, if you managed a car-rental agency, its commercial register, its manager's identity document, its cars' registration cards and insurance certificates, and its contact number.
• The recipient details, notes and pickup photos of the parcel deliveries you sent, and the pickup photos of those you carried. For a parcel still on its way, the recipient details are erased as soon as the delivery ends.
• Your authentication tokens and session data.

Yoon is a crowdsourced map. Addresses and businesses you contributed and that were verified by the community or by our team remain on the public map because they belong to everyone who relies on the map, not just to you. Your contribution attribution is removed so the entries cannot be linked back to you:

• Addresses you submitted (postal codes, street names, building descriptions) remain public, but the "contributor" field is cleared.
• Business listings you created or own remain on the map, but the "owner" field is cleared.
• Photos attached to public addresses and places remain on the map but lose any link to your account.
• Carpool trips you drove and bookings you made stay in the history of the other members who travelled with you (cities, times, prices, seats, and meeting points), without your name or account.
• Text messages you sent — in one-to-one and group conversations and in ride chats — remain in the other participants' conversations, but without your name or account.
• Places and pins you added to a group's map remain on that map without attribution. You leave every group; if you owned a group, ownership passes to another member.
• Real estate reports you filed stay with our moderators, without your name or note.
• If you managed a car-rental agency, its name and logo, its cars and their photos, its bookings, and the reviews its renters wrote about it stay in its renters' history, without a manager or a contact number. Car-rental reports you filed stay with our moderators, without your name or note.
• Calls you made or received stay in the other person's record, without your name or account, and the call lines in their conversations and ride chats stay, without attribution. A call still live when the deletion is carried out ends. Yoon never has the audio of a call, so there is none to delete.

A minimal set of records is retained to comply with applicable law and to protect the integrity of the map:

• Audit logs of edits to addresses and places (who changed what, when) are retained for moderation, rollback and abuse prevention. After deletion, your user ID in these logs no longer maps to any active account.
• Aggregated, non-personal usage statistics that do not identify you (for example, monthly active users in a region) are retained indefinitely.
• Ride records (pickup and drop-off points, fare, ratings) and the wallet ledger of commissions (carpool commissions and their returns included), credits, and top-ups are retained for settlement, dispute handling, fraud prevention, and accounting for the periods required by law. After deletion, they no longer reference an active account.
• Wallet top-ups, whether made in Yoon or Yoon Pro, keep their amount and payment reference for accounting, without identifying you.
• Records of phone-number lookups you made in the address directory are kept for 90 days to prevent abuse, then deleted.
• Records required to meet legal obligations (tax, fraud prevention, court orders) are retained only for the periods required by applicable law.